Shipping & Returns

Carbon-neutral global delivery on every order. And if something is not right, our 30-day hassle-free return policy has you covered — no questions asked.

rocket_launch

Shipping Options

package_2

Standard Delivery

5–8 business days

Free on orders $150+

bolt

Express Delivery

2–3 business days

$12.00 flat rate

air

Overnight Air

Next business day

$28.00 flat rate

public

International

7–14 business days

Calculated at checkout

eco

Carbon-Neutral Packaging

eco 100% Carbon Offset Shipping

All Demo2.Webtis orders are shipped in 100% recycled, biodegradable packaging. We offset every delivery's carbon emissions through partnerships with reforestation projects in the Amazon and Southeast Asia.

Our signature matte-black packaging is engineered to double as premium long-term storage for your accessories. It is designed to last as long as the product inside it.

park

Every Demo2.Webtis order plants one tree through our partnership with One Tree Planted. To date, we have planted over 14,000 trees worldwide.

location_on

Order Tracking

Every order is tracked from our lab to your door. Here is what you will receive at each stage:

receipt

Order Confirmed

inventory

Processing

local_shipping

Dispatched

home

Delivered

Real-time tracking updates sent via email at each stage
Live tracking available from the My Account dashboard
Estimated delivery window confirmed at checkout
SMS notifications available for Express and Overnight orders

published_with_changes

30-Day Returns

If you are not completely satisfied, return your order within 30 days of delivery for a full refund. We make this as simple as possible.

Email us to start your return Contact [email protected] with your order reference and reason for return.

Receive your free return label We send a pre-paid shipping label to your inbox within 24 hours. Zero cost to you.

Ship the item back Pack the item securely — original packaging preferred but not required. Drop it at any courier point.

Refund processed within 3–5 business days Full refund to your original payment method once we receive and inspect the item.

info

Items must be returned in original condition with all accessories included. Store credit is available as an alternative for faster resolution.