Warranty Details

Every Demo2.Webtis product is built to last and backed by our industry-leading craftsmanship guarantee. We stand behind what we make — completely.

devices Tech — 3 Years

watch Wearables — 2 Years

light Lifestyle — 1 Year

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Coverage Duration

Your warranty period begins on the date of delivery and covers all manufacturing defects and hardware failures under normal usage conditions.

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Tech Products

3 Years

watch

Wearables

2 Years

light

Lifestyle

1 Year

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What's Covered

Manufacturing defects in materials and workmanship
Hardware failures under normal use conditions
Electronic component malfunctions not caused by user damage
Structural defects in housings, hinges, and mechanical joints
Battery defects within the first 12 months of ownership
Software or firmware faults that prevent normal operation

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If your product develops an issue not listed above, contact us at [email protected] — we evaluate all claims individually and always try to find a resolution.

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What's Not Covered

close Physical damage caused by drops, accidents, or misuse

close Water damage beyond the product's rated IP specification

close Unauthorized repairs, modifications, or third-party components

close Normal cosmetic wear — scratches, dents, and surface finish changes

close Battery degradation after the 12-month battery coverage period

close Damage resulting from use outside intended purpose or environment

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How to Claim

Email our warranty team Send a message to [email protected] with your order reference number.

Describe and document the defect Attach clear photos or a short video showing the issue. The more detail you provide, the faster we can act.

Receive your pre-paid return label Our team responds within 48 business hours with a free return shipping label. No cost to you.

Repair or replacement dispatched Once we receive your item, a repaired or brand-new replacement is shipped within 5–7 business days.

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Warranty Support: [email protected]
Response time: within 48 business hours, Monday to Friday.

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The Demo2.Webtis Quality Promise

We do not hide behind fine print. Our warranty is designed to be simple, fair, and stress-free.

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Free Return Shipping

We cover all return shipping costs for every valid warranty claim — no forms, no fees.

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Repair or Replace

We repair your item or send a brand-new replacement. You choose which you prefer.

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Dedicated Specialist

A single warranty specialist handles your claim from start to finish — no handoffs.

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No Hidden Clauses

Clear, plain-English terms with no surprise fees, loopholes, or complicated exclusions.